Returns

Changed your mind? Return any product within 30 days of delivery, for any reason. Here is exactly what a return costs, before you order.

At a glance

Request window
30days
From delivery, for an elective return
Restocking fee
15%
On the product price, change-of-mind returns only
Concealed damage
5business days
To open the crate and tell us
Refund
10business days
From the return's arrival
  • Any reason, within 30 days of delivery. A 15% restocking fee applies to change-of-mind returns.
  • Ask for an RMA number first, so the return goes to the right warehouse.
  • Send it back complete and packed for freight. Return freight is yours on a change of mind.
  • Damage, a defect or our error: no restocking fee, nothing deducted, and we pay the freight both ways.

Changed your mind

Return it for any reason within 30 days of delivery. We refund the product price less a 15% restocking fee.

  1. Ask for an RMA number

    Email hello@brazossitesupply.com within 30 days of delivery with your order number and what you want to return. First reply within one business day.

  2. Wait for approval

    The RMA number tells the warehouse the return is coming. Freight that arrives without one cannot be received.

  3. Send it back complete

    With all parts and hardware, crated or palletized for freight, to the destination named on your RMA. We can book the pickup and take the carrier's charge out of the refund, or you can ship it yourself.

  4. Refund after inspection

    We refund the product price less the 15% restocking fee to your original payment within 10 business days of the return's arrival. Missing parts are deducted at their replacement cost.

What an elective return refunds

Product price
Refunded, less the 15% restocking fee
Outbound freight
Not refunded
Return freight
Paid by you, or booked by us and taken from the refund

Returns go to the destination named on your RMA. There is no walk-in returns address, and neither the registered office nor either Texas dock accepts unannounced freight.

Damaged, defective or our error

Not your problem. No restocking fee, nothing deducted, and we pay the freight both ways.

  1. At delivery

    Photograph any damage and note it on the bill of lading (BOL) before the driver leaves. Signing clean makes a later claim harder.

  2. Concealed damage

    Open the crate and tell us within 5 business days.

  3. We handle the claim

    We file the carrier claim and coordinate with the manufacturer. You do not chase anybody.

  4. The remedy

    Free replacement parts, a replacement unit or a full refund. Every product also carries our 10-year limited warranty.

How to receive a delivery

Cancelling an order

What it costs depends on how far the shipment has gone.

Cancellation cost by stage
When you cancelWhat it costs
Before we book the carrierFree. No fee.
After booking, before pickupThe carrier's actual documented cancellation cost, at cost.
After pickup or BOLIt becomes a return, with freight in both directions.

Start a return or report damage

Email hello@brazossitesupply.com with your order number, and photos of any damage. First reply within one business day.

Email Us