Returns

Changed your mind? Return any product within 30 days of delivery, for any reason. We refund the product price less a 15% restocking fee.

How to return

1. Email hello@brazossitesupply.com with your order number and the items. A person replies within one business day with a return authorization (RMA) and the return destination.
2. Send the product back complete, with all parts and hardware, crated or palletized for freight, to the destination on your RMA. Freight that arrives without an RMA number cannot be received.
3. We refund the product price less the 15% restocking fee to your original payment method within 10 business days of the return's arrival. Missing parts are deducted at their replacement cost.

Freight on a change-of-mind return

The original outbound freight is not refunded. Return freight is paid by you: we can book the pickup and deduct the carrier's charge from the refund, or you can arrange it yourself.

Damaged, defective or wrong items

This is not a standard return and costs you nothing: no restocking fee, nothing deducted, and we pay the freight both ways. Note visible damage on the bill of lading and photograph it before the driver leaves; report concealed damage within 5 business days of delivery. We file the carrier claim and send free replacement parts, a replacement unit or a full refund.

Warranty

Every product carries our 10-Year Limited Warranty.

Cancellations

Before we book the carrier: free. After booking, before pickup: the carrier's documented cancellation cost, at cost. After pickup: treated as a return.

Questions

hello@brazossitesupply.com