10-Year Limited Warranty

Every Brazos picnic table, bench and receptacle carries a 10-year limited warranty from Brazos Site Supply. If a part is missing or fails under the warranty, we ship the replacement free. You deal with us, one email, and we handle the rest.

At a glance

Warranty
10years
Limited warranty, from delivery
Covers
Frame and coating
Frame, welds, panels and coating: defects in materials and workmanship
Replacement parts
Shipped free
Including missing parts at delivery
First reply
1business day
From a person, by email

What is covered

Every product we sell: picnic tables, ADA and in-ground models, benches, receptacles, and the lids and liners sold with them.

  • Defects in materials and workmanship in the steel frame, legs and welds.
  • Defects in the expanded or perforated steel tops, seats, backrests and receptacle bodies.
  • Defects in the thermoplastic or powder coating: peeling, cracking or blistering that is not caused by impact or misuse.
  • Parts missing from the crate or damaged in it: tell us within 5 business days of delivery and we ship the parts free.
  • Coverage runs for 10 years from the delivery date, under normal outdoor use at a park, school, campground, business or home.

What we do

We fix the problem at our cost. We choose the remedy that puts the product back in service fastest.

  • Ship replacement parts, free, with the shipping on us.
  • Provide touch-up or repair materials for a coating defect.
  • Replace the product when a part will not do.
  • Refund the purchase price of the product when repair or replacement is not practical.

Freight damage at delivery is handled separately and quickly: see Damaged, defective or our error.

What is not covered

Wear and damage that no manufacturer can control.

  • Vandalism, accidents, fire, flood and other acts of nature.
  • Dents, scratches and chips from impact, and normal weathering or fading of the color.
  • Damage from misuse, from chemicals or cleaning agents that attack the coating, or from use the product is not made for.
  • Installation or anchoring that does not follow our instructions, and products that have been altered or modified.
  • Labor to remove or reinstall a product, and costs of the site itself (concrete, pads, landscaping).

How to make a claim

One email to us. You never contact a factory or a carrier.

  1. Email us

    Write to hello@brazossitesupply.com with your order number, the product, what happened, and photos of the part.

  2. We reply within one business day

    A person confirms the remedy and, for parts, the ship date.

  3. We ship the fix

    Parts and replacements ship at our cost to the address on the order, or to another site address you give us.

Warranty terms

The legal part, in plain words.

10-Year Limited Warranty. This warranty is given by SendCapsUSA LLC dba Brazos Site Supply to the original purchaser of each product, and to any later owner at the same installation site. It starts on the delivery date shown on the carrier's delivery record.

Implied warranties. Any implied warranty of merchantability or fitness for a particular purpose lasts only as long as this 10-year warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Damages. Our responsibility is limited to the remedies above. We are not responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Warrantor. SendCapsUSA LLC dba Brazos Site Supply, 8401 Mayland Dr Ste A, Richmond, VA 23294. Warranty claims by email to hello@brazossitesupply.com. The Richmond office receives mail only; it is not a returns address, and products are never sent there.

A part missing or failing?

Email hello@brazossitesupply.com with your order number and photos. First reply within one business day.

Email Us